Built for Shopify
Certified Shopify app and technology partner.
Shopify POS
Loyalty that works seamlessly with Shopify POS
One program across your online store and every retail location. Customers earn and redeem points at the register, staff see the balance before they ring the order, and one balance follows every customer across every channel.
Built for Shopify · 4.9 ★ (412 reviews)
4.9 ★ on the App Store
412 merchant reviews across web and retail.
SOC 2 Type II
Customer data handled to enterprise standards.
Unlimited locations
One program across every register you run.
THE LOYALTY TILE
Your whole program lives in one tile at the register
Add the Loyalty Palms tile to your Shopify POS smart grid and it becomes the home of your program in store. The tile labels itself with what is available, so staff can see at a glance whether anyone in the cart has points to spend.
Works out of the box with Shopify POS — no extra hardware
The tile updates with rewards in real time as the cart changes
Rolls out to every retail location from your Shopify admin
PROMPTS FOR STAFF
Prompts that turn any staff member into a loyalty pro
The tile tells staff exactly what to do next: capture an email so the order earns points, mention the program to a first-timer, or flag when someone is one purchase away from a reward.
Prompts staff to capture an email at checkout so the order earns
Flags when a customer can redeem, or is close to a reward
Nudges staff to mention the program to customers who never joined
One balance, every channel
Earn in store, redeem online. Or
the other way around.
Loyalty Palms keeps a single points balance per customer across your online store and every retail location, so a shopper who joins at the counter picks up where they left off on your site.
Walk-ins become known customers
A contact detail captured at the register turns an anonymous sale into a customer profile with a points history.
Emails and numbers tied to real orders
Every enrolment at the counter is attached to the Shopify customer record and its purchase history.
Segment across both channels
Use loyalty data and VIP status to build segments that reach customers wherever they shop next.
Migrated a legacy program to Loyalty Palms across their online store and 20+ retail locations in a single week.
40%
higher purchase frequency among redeemers
Launched VIP tiers at the register first, then online, using one balance for both sides of the counter.
2x
higher purchase frequency in store
FAQ
Frequently asked questions
How points, discounts and tiers behave once subscriptions are part of the program.
Staff open the Loyalty Palms tile, look the customer up by email, name or phone, and tap the reward. It applies to the open cart as a discount before payment, and the balance updates everywhere the moment the order is paid.
No. Every location on your Shopify account inherits the program automatically, including new ones you add later. There is nothing to configure per store.
Yes. Loyalty Palms keeps one balance per customer, so an order at the register and an order on your site both add to the same total and count towards the same VIP tier.
Staff capture an email or phone number at the register and the customer is enrolled against that Shopify customer record. Anonymous walk-in sales stay anonymous until a contact detail is attached.
Yes. Each reward can be set to redeem online only, in store only, or both, so you can keep certain offers for the counter and others for your site.
Pairs well with
The integrations retail brands switch on alongside Shopify POS.
Klaviyo
Send tier and points data into renewal reminders and winback flows.
Shopify Flow
Trigger bonus points when a subscription reaches its third renewal.
Gorgias
Agents see points, tier and subscription status inside the ticket.