Terms of service
Terms of Service
Last Updated: August 31, 2026
Welcome to LoyaltyPalms
Welcome to LoyaltyPalms (“App”, “Service”, “we”, “us”, or “our”). LoyaltyPalms is a Shopify application that helps merchants create and manage customer loyalty, rewards, referral, and VIP programs to increase customer engagement and encourage repeat purchases.
By installing, accessing, or using LoyaltyPalms through Shopify or any connected platform, you agree to these Terms of Service (“Terms”). If you do not agree with these Terms, please do not install or use the Service.
1. About LoyaltyPalms
LoyaltyPalms provides Shopify merchants with tools to create customized loyalty experiences, including:
• Customer points and rewards programs
• Referral programs
• VIP membership and tier-based rewards
• Customer reward balances and activity tracking
• Loyalty widgets and storefront experiences
• Reward redemption features
• Customer engagement tools
• Integrations with supported Shopify features and third-party services
The Service is designed to help merchants improve customer retention and build stronger relationships with their customers.
2. Eligibility and Account Access
To use LoyaltyPalms, you must:
• Have an active Shopify merchant account
• Have authorization to install and manage Shopify applications for your store
• Provide accurate account and business information when required
You are responsible for maintaining the security of your Shopify account and ensuring that only authorized users access the Service.
3. Installation and Shopify Permissions
When you install LoyaltyPalms, you authorize the application to access certain Shopify store data and permissions required to provide the Service.
Depending on your selected features, LoyaltyPalms may access information such as:
• Store information
• Customer information required for loyalty functionality
• Orders and purchase activity
• Products and customer interactions
• Shopify customer account data
We only use accessed information to provide, maintain, and improve LoyaltyPalms functionality.
4. Merchant Responsibilities
You are responsible for:
• Configuring your loyalty and rewards rules correctly
• Ensuring your reward programs comply with applicable laws and regulations
• Providing accurate information to customers regarding rewards, discounts, and promotions
• Managing your customer communications and marketing practices
• Ensuring your use of LoyaltyPalms does not violate Shopify policies or applicable laws
You are solely responsible for the loyalty programs and promotions you create using the Service.
5. Subscription and Payments
LoyaltyPalms may offer free and paid plans depending on available features.
If you select a paid plan:
• Charges are processed through Shopify’s billing system
• You authorize Shopify to charge applicable fees associated with your selected plan
• Subscription fees are billed according to Shopify’s billing terms
• You may cancel your subscription through your Shopify admin settings
Changing or canceling your plan may affect access to certain premium features.
6. Use of the Service
You agree not to:
• Use LoyaltyPalms for unlawful activities
• Attempt to reverse engineer, modify, or exploit the Service
• Interfere with the security or operation of the application
• Upload harmful code or malicious content
• Use the Service to violate Shopify policies, customer privacy rights, or applicable regulations
We reserve the right to restrict or suspend access if misuse, abuse, or security risks are identified.
7. Third-Party Services and Integrations
LoyaltyPalms may connect with Shopify features and third-party applications such as email marketing, review, subscription, or customer engagement platforms.
Third-party services operate under their own terms and privacy policies. LoyaltyPalms is not responsible for the availability, functionality, or practices of third-party services.
8. Customer Data and Privacy
We respect the privacy of merchants and their customers.
Our handling of personal information is described in our Privacy Policy.
Merchants are responsible for:
• Providing appropriate privacy notices to their customers
• Obtaining required customer consent
• Managing customer requests related to their personal data
You should review our Privacy Policy to understand how information is collected and processed.
9. Service Availability
We work to keep LoyaltyPalms reliable and available; however, we do not guarantee uninterrupted access.
The Service may occasionally be unavailable due to:
• Maintenance
• Updates
• Shopify platform changes
• Technical issues
• Third-party service interruptions
We may update, improve, or modify features of the Service at any time.
10. Intellectual Property
All rights, title, and interest in LoyaltyPalms, including software, designs, branding, documentation, and related materials, belong to LoyaltyPalms or its licensors.
You may use the Service only as permitted under these Terms.
You may not copy, distribute, sell, or create derivative works based on the Service without written permission.
11. Merchant Content
You retain ownership of content, data, and information you submit through LoyaltyPalms.
By using the Service, you grant us permission to process your information only as necessary to provide and improve the application.
We do not claim ownership of your customer data or store content.
12. Disclaimer of Warranties
LoyaltyPalms is provided on an “as available” basis.
To the maximum extent permitted by law, we do not guarantee that:
• The Service will always be error-free
• Loyalty programs will increase sales or customer retention
• The Service will meet every merchant requirement
• Third-party integrations will always function correctly
You use the Service at your own risk.
13. Limitation of Liability
To the maximum extent permitted by law, LoyaltyPalms and its owners, employees, and affiliates shall not be liable for:
• Loss of revenue or profits
• Loss of customer data
• Business interruptions
• Indirect or consequential damages
• Issues caused by Shopify, third-party applications, or merchant configuration
Our total liability related to the Service will not exceed the amount paid by you for the Service during the previous three months.
14. Suspension and Termination
You may stop using LoyaltyPalms at any time by uninstalling the application from your Shopify store.
We may suspend or terminate access if:
• You violate these Terms
• Your use creates security risks
• Required by law or Shopify policies
• The Service is discontinued
Upon termination, your access to LoyaltyPalms features may end immediately.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.
Updated Terms will be posted on this page with a revised “Last Updated” date.
Your continued use of LoyaltyPalm after changes are published means you accept the updated Terms.
16. Contact Us
If you have questions about these Terms of Service, please contact us:
LoyaltyPalms
Email: support@loyaltypalm.com
By installing and using LoyaltyPalms, you acknowledge that you have read, understood, and agreed to these Terms of Service.